Abusive buyer policy

Abusive Buyer Policy Overview Ventio’s Abusive Buyer Policy outlines expectations for buyer behavior on the platform. Buyers must not misuse feedback, returns, buyer protection programs, or payment dispute processes. Violation of this policy may result in various actions, including warnings, restricted access to returns and claims, loss of buyer protections, and account suspension. When reviewing reports, Ventio considers individual circumstances and behavioral patterns. Privacy considerations limit sharing investigation outcomes. Behaviors Not Allowed Demanding Services or Terms Not in the Original Listing

• Requesting shipping services not offered by the seller
• Asking the seller to ship to an unapproved address
• Requesting payment methods not supported at checkout
• Asking the seller to hold an item for delayed payment
• Requesting refunds without returning items
• Requesting discounts or additional items outside the original listing
• Taking a sale off the Ventio platform

Making False Claims

• Claiming non-receipt when proof of delivery exists
• Falsely claiming an item was not as described

Misusing Returns

• Returning items other than those originally received
• Using or damaging an item and then returning it
• Returning accurately described items claiming they were not as described

Misusing Messaging or Bidding

• Using messaging to intimidate or coerce sellers
• Bidding and winning auctions without paying

Abusing Buyer Protection or Payment Dispute Processes

• Opening duplicate or excessive protection claims
• Harassing sellers before the estimated delivery date
• Retaliating against sellers with frivolous claims
• Initiating payment disputes after receiving refunds

Non-Payment for Items

• Failure to pay for items within stipulated time, risking order cancellation and restrictions

Additional Information Acceptable buyer conduct includes:

• Communicating respectfully via Ventio’s messaging systems
• Avoiding requests to falsify customs declarations or other illegal activities
• Maintaining up-to-date and accurate account information
• Not circumventing restrictions by creating multiple accounts

Violations of this policy may lead to warnings, suspension, or removal of listings, consistent with Cyprus law and Ventio’s User Agreement.

Purpose of This Policy

Ventio aims to maintain a safe and trustworthy marketplace. This policy protects sellers by setting clear standards for buyer conduct and enabling enforcement actions against abuse. Frequently Asked Questions How can sellers report abusive buyer behavior? Sellers may report buyers’ abusive conduct through Ventio’s dedicated reporting channels. What should sellers do if buyers make unreasonable demands? Sellers are not obligated to agree to extra requests outside the original listing terms. Sellers are protected when fulfilling items per original terms or canceling transactions. Sellers are encouraged to communicate politely and professionally to resolve issues. What is a payment dispute? A payment dispute occurs when a buyer initiates a chargeback or disputes a transaction with their payment provider. Sellers may find more information about handling payment disputes in Ventio’s seller resources.